While shopping for groceries this evening it dawned on me that this industry is missing a huge opportunity. Sure, the big grocery store chains use the latest technology for things like inventory control, self-checkout and so on. But they could be doing so much more. In fact, they already have the technology in place to start.
Most large grocery stores give their customers some type of rewards card. The card is used (ideally) at every transaction, which gives the store the opportunity to print “target marketing” on the receipt handed back to the customer.
Well, that is a start. But I’ve been waiting for years for them to do something more with this information. I was hopeful when a company named Upromise started. This brilliant idea allows me and my family to register our credit cards AND grocery store rewards cards with their website. Every time someone uses one of these cards and purchases a sponsored product, a percentage of that purchase goes toward a tax free education fund for my daughter. I’ve been doing it since she was born.
With the exception of Upromise, I’ve seen no innovations and it’s time I gave these guys a kick in the posterior. Here’s a few ways to personalize my experience at the grocery store. The first thing they should do is utilize their existing infrastructure and connect with users online. If they know what I purchased this evening, then I should be able to go to their website, log in and see recipes that match the ingredients I just purchased. I mean, they know what’s in my cupboard for crying out loud!
If I specify that I am on a specific diet, they should be giving me coupons to foods I should be buying. They should also be telling me exactly where, in what aisle of the store, that food can be purchased.
I should be able to make a shopping list online, and when I print it out it should be sorted by where it is located in the store. Why has no one thought of this before?
When a customer walks in and grabs a carriage, they should have the ability to attach a small computer to the handle. For obvious reasons, the computer is returned when they check out at the register. This computer would allow them to scan any food item, and the nutritional values would pop up on the screen. (This information is already available for free via the FDA database).
Take it another step. Allow the user to scan their card and their shopping list appears on the screen in front of them. If the user profile says they have any health issues, like high cholesterol or diabetes, the relevant section of the item’s nutritional profile is highlighted to warn the customer.
These are just a few things that can a visit to the grocery store a little more personalized and convenient.